Refund policy

SHIPPING

Free standard shipping on ALL orders, worldwide. No minimum purchase required.

Estimated delivery times:

• United States: 5-8 business days

• Canada: 7-10 business days

• United Kingdom: 7-10 business days

• Europe: 7-12 business days

• Australia: 8-12 business days

• Rest of World: 10-15 business days

All orders are printed on-demand by our global print network. Production typically

takes 2-5 business days before shipping. You’ll receive a tracking number by email

once your order ships.

RETURNS & EXCHANGES

We want you to love your INNERLY purchase. If something isn’t right, we’ll make it right.

30-Day Satisfaction Guarantee

If you’re not completely happy with your order, contact us within 30 days of delivery

for a replacement, exchange, or full refund.

How to initiate a return:

1. Email hello@shopinnerly.com with your order number and reason for return

2. We’ll provide return instructions within 24 hours

3. Once we receive and inspect the item, we’ll process your refund within 5 business days

Damaged or defective items:

If your item arrives damaged or defective, email us a photo within 7 days of delivery.

We’ll send a free replacement — no return needed.

Please note: Items must be unworn, unwashed, and in original condition for returns.

Custom or personalized items cannot be returned unless defective.