Refund policy

RETURNS & EXCHANGES

We want you to love your INNERLY purchase. If something isn't right, we'll make it right.

Damaged or misprinted items
If your item arrives damaged, misprinted, or different from what you ordered, contact us within 30 days of delivery at info@shopinnerly.com with your order number and a photo of the issue. We'll send a replacement at no cost to you. You do not need to return the original item.

Change of mind
You may request a return within 30 days of delivery. Items must be unworn, unwashed, and in original condition. Return shipping costs are the responsibility of the customer. Once we receive and inspect the item, we'll issue a refund to your original payment method within 10 business days.

EU customers
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This right applies in addition to our 30-day return policy.

Wrong size
Our products are made to order, so we cannot offer free size exchanges. Please check the size chart on each product page before ordering. If you'd like a different size, you may return the original item under our change of mind policy and place a new order.

Digital products
Digital downloads are non-refundable once the file has been downloaded.

CANCELLATIONS

Orders can be cancelled within 2 hours of purchase, before production begins. Contact us at info@shopinnerly.com as soon as possible. Once an item enters production, it cannot be cancelled.

HOW TO CONTACT US

Email: info@shopinnerly.com
We respond within 1-2 business days.