FAQ
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FREQUENTLY ASKED QUESTIONS |
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ORDERS & SHIPPING |
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How long does shipping take? |
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We offer free standard shipping worldwide. Delivery typically takes 5-12 business days |
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depending on your location. US orders usually arrive in 5-8 days, EU in 7-10 days, |
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and rest of world in 8-12 days. |
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Do you offer express shipping? |
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Express shipping is available for US orders at checkout for an additional fee. |
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International express is not currently available. |
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Can I track my order? |
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Yes! You’ll receive a tracking number by email once your order ships. You can also |
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check your order status anytime through our order tracking page. |
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Do you ship internationally? |
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Yes! We ship to most countries worldwide. Shipping is free on all orders. |
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PRODUCTS & QUALITY |
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What material are your t-shirts made from? |
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Our t-shirts are made from 100% Airlume combed and ring-spun cotton (Bella+Canvas 3001). |
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This is a premium, lightweight (142 g/m²) fabric that’s incredibly soft and breathable. |
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How do your sizes run? |
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Our t-shirts are unisex and run true to size. Please check the size guide on each |
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product page for exact measurements. When in doubt, size up for a relaxed fit. |
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How are the designs printed? |
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We use DTG (Direct-to-Garment) printing, which produces high-quality, durable prints |
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that won’t crack, peel, or fade with proper care. |
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How should I care for my items? |
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Machine wash cold (30°C), tumble dry low, iron on medium. Turn inside out before |
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washing to protect the print. Do not dry clean. |
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RETURNS & EXCHANGES |
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What is your return policy? |
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We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, |
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contact us at hello@shopinnerly.com and we’ll make it right — whether that’s a |
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replacement, exchange, or refund. |
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What if my item arrives damaged? |
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We’re sorry! Please email us a photo of the damaged item within 7 days of delivery |
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and we’ll send a replacement at no charge. |
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ABOUT INNERLY |
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Is INNERLY sustainable? |
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Yes. All our products are printed on-demand, which means we only produce what’s |
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ordered. Zero excess inventory, zero waste. Our t-shirts are responsibly sourced |
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and REACH certified. |
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Where are you based? |
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INNERLY is a global brand with print partners across the US, EU, UK, and Australia |
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to ensure fast, local delivery wherever you are. |
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How can I contact you? |
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Email us at hello@shopinnerly.com. We typically respond within 24 hours. |